Consumer Alerts

A recent update from the Federal Communications Commission (FCC) indicates an alarming uptick in mortgage relief scams targeting consumers across the US. Victims report being contacted by phone and coerced into providing payment or account information urgently to avoid foreclosure on their home. Scammers typically pose as their home mortgage company or bank, often spoofing (or altering) the Caller ID information to appear as though the call is from their actual mortgage provider. How do scammers know where you financed your home? Mortgage information is often publicly available in county records and can be easily searched and located online. This […]

The MVSB Fraud Center will never ask you for your login information, your debit card number or other protected information. Some of our customers have let us know that they received text messages from criminals posing as our Fraud Center.  The fraudsters ask about a specific transaction and as for a yes or no response.  Shortly after the customer responds “no”, the criminal calls them and tries to get their online banking login and password, debit card information, account details or other protected information. If you receive this text message, please delete it and let us know by calling 603.279.7986. […]

It sometimes can be difficult to know what to do if you are targeted by a scammer. This uncertainty and even feelings of embarrassment from falling victim to fraud often leads to underreporting of incidents and further financial damage. The good news? We are here to help. Our local bankers and fraud professionals are trained to identify scams and assist you with protecting your accounts and identity. No shaming here – only dedicated professionals with your best interest at heart. And our knowledge and awareness of the techniques that scammers are currently using helps up protect other individuals who may […]

Our fraud mitigation team has received several phone calls today from customers who are receiving scam texts stating “Unusual Sign In Detected.” The message askes the recipient to respond YES or NO. If a response is sent, the customer then receives a phone call from a fraudster who will try to gather personal information such as online banking user names and passwords, text codes to change your online banking password or other personal information, such as account numbers, social security numbers, etc. Remember: Even if a call or text looks like it’s coming from your bank, it may be a […]

You might be excited to receive a surprise package in the mail during the holidays and wonder ‘who could it possibly be from?’ But if you weren’t expecting it and there is no return address, it’s likely a scam. Third party online retailers and scammers use “brushing” schemes for a variety of reasons, many of which can put your personal information at risk. They always begin the same way: sending random recipients a small item by mail with no return address. You might receive a pack of seeds, an electronic device, a piece of jewelry, a household item or something […]

Were you suddenly locked out of your email or social media accounts? Or has one of your contacts let you know they received an unusual message or friend request from you?  These red flags often indicate one or more of your online accounts have been compromised. Taking quick action to regain access and change your usernames and passwords may allow you to recover access and most online services offer instructions to help. Click here for resources and links from the Federal Trade Commission (FTC). If you haven’t already, enable any optional authentication tools, such as one-time passcodes and login alerts. […]

During the holidays, scammers take advantage of seasonal distractions to steal personal information and commit fraud. We’re already seeing an uptick in reports – particularly of convincing fraud alerts asking recipients to verify large transactions from well-known, national retailers. Scammers cast a wide net with these types of messages and it’s easy for them to pose as real businesses and banks by imitating logos, contact names and caller ID. While MVSB will alert you to suspicious activity by text message, we will never ask you to click on a suspicious link or respond with personal information, such as your account […]

Community members are once again reporting fraudulent text messages claiming to be from MVSB and other local banks. This time, the text message asks you to confirm a large transaction from a well-known national retailer, like Walmart, by clicking on a fraudulent link.  If accessed the link mimics an online banking login screen and will instruct you to log in to online banking to verify. Instead of being logged in to review accounts, you have handed your username, password and secure access information to the cybercriminal to access your online banking and commit fraud. Remember: Never click on a suspicious […]