Consumer Alerts

Our Risk Management Department has learned that local community members have received fraudulent calls about their computer’s “subscriptions” becoming out of date.  The caller indicates that they need either access to the person’s computer, and often threatens that person will be charged a hefty fee if they don’t allow the access. If you receive one of these calls, we recommend that you hang up.  You should never provide personal information if someone has called you unless you have validated that the phone number and person/company calling are legitimate.  Contact your local law enforcement or file a complaint with White Pages. […]

Our Risk Management Department noted that there has been an uptick in “smishing” attacks.   Smishing is when a fraudster sends you a text message with a malicious link or virus. A common example is getting fake package tracking information that claim to be from FedEx, UPS, US Postal Service or other delivery companies.  The text includes a link – and if you click it you can either download a virus, or you will be asked for personal information that could be used to steal your identity, such as your date of birth, social security number or credit card information. Another […]

The Belknap County Sheriff’s Department is warning the public of a scam that is recirculating this year. It has been reported that fraudsters are calling local individuals pretending to be someone from the Belknap County Sheriff’s Department attempting to con victims into providing sensitive account information over the phone. Belknap County has received complaints from residents stating that a fraudster posing as an employee with Belknap County Sheriff’s Department calls and tells them they owe fees or that there is a warrant out for their arrest for failing to show for jury duty. It is likely that the fraudster is […]

Local Businesses: We’ve been made aware of an increase in counterfeit $100 bills circulating in the area. We encourage you to take a moment to refresh your employees on currency identification procedures. Click here for a copy of the Secret Service’s Know Your Money Guide.

A particularly alarming form of malware continues to impact businesses and consumers. “Ransomware” is a harmful software that restricts access to an infected computer and requests that the victim pay ransom in order to regain control of the system, files or accounts. The fraudster perpetrating the ransomware may even monitor the victim’s activity for a period prior to deploying the scam so that they can display actual personal or financial information to scare the victim into paying the ransom. Computers are generally infected with the ransomware when the victim receives a phony email claiming to be from a government agency, […]

Please be aware that area consumers have reported receiving suspicious phone calls that appear to be coming from Meredith Village Savings Bank and other local financial institutions. The caller ID information displayed is “spoofed” to appear as though it originated from the bank. Meredith Village Savings Bank won’t contact you requesting financial payment information such as your account or debit card number. These calls are fraudulent and are not being made by MVSB or any other local financial institution. Should you receive a phone call of this nature, please hang up and do not provide any information. If you’ve received […]

Our Risk Management Department has received notifications that members of the local community are receiving phone calls from an area code 212 (New York) phone number that has been in a foreign language and has music playing in the background. The language is most likely Mandarin Chinese and is similar to a phone scam from April 2018. The original version targeted consumers in cities with large Chinese populations and attempted to pressure victims into picking up a package at the Chinese consulate or provide information to the Chinese consulate to keep from getting into trouble. This was successful in tricking […]

Our Risk Management department noted that we’ve recently heard from some of our business customers about an uptick in a very common business email compromise – when a hacker gains access to an email account and begins to send emails pretending to be the true email owner. Hackers often attach malicious content to the emails all in an attempt to get the victim to click on it to further perpetuate the fraud trend. Also, hackers use BECs as a way to trick victims into believing they are speaking with a known contact and attempt to persuade them into providing sensitive […]

You may remember that two years ago on July 29, 2017, one of the three top credit reporting companies was the victim of a major data breach.  Equifax announced that the personal and financial information of approximately 148 million Americans had likely been compromised.  Sensitive information included in the compromise included names, birthdates, addresses, credit card numbers, social security numbers, etc.  Since Equifax receives information from financial institutions to determine credit scores, more than direct customers of Equifax are victims.  If you have made any payment toward a loan or credit card previous to July 29, 2017, there is a […]

What happened? It is all too timely in light of the recent settlement talks of the 2017 Equifax breach, that it was disclosed this morning that Capital One has suffered a data breach. Between March 22nd and 23rd, 2019, a software engineer was able to access information to more than 100 million Capital One customers in the US and Canada. Those affected include anyone who obtained one of the company’s credit cards dating back to 2005. Information taken during the breach includes the data Capital One routinely collects at the time it receives credit card applications, including names, addresses, zip […]