Consumer Alerts

During the holidays, scammers take advantage of seasonal distractions to steal personal information and commit fraud. We’re already seeing an uptick in reports – particularly of convincing fraud alerts asking recipients to verify large transactions from well-known, national retailers. Scammers cast a wide net with these types of messages and it’s easy for them to pose as real businesses and banks by imitating logos, contact names and caller ID. While MVSB will alert you to suspicious activity by text message, we will never ask you to click on a suspicious link or respond with personal information, such as your account […]

Community members are once again reporting fraudulent text messages claiming to be from MVSB and other local banks. This time, the text message asks you to confirm a large transaction from a well-known national retailer, like Walmart, by clicking on a fraudulent link.  If accessed the link mimics an online banking login screen and will instruct you to log in to online banking to verify. Instead of being logged in to review accounts, you have handed your username, password and secure access information to the cybercriminal to access your online banking and commit fraud. Remember: Never click on a suspicious […]

According to the Better Business Bureau (BBB), thousands of new scams appear every year and it can be challenging to keep up with the latest tricks and techniques. It’s important to stay vigilant and look for warning signs, so they’ve shared these 10 tips can help keep you safe: Never send money via gift card or wire transfer to someone you have never met face-to-face. Avoid clicking on links or opening attachments in unsolicited emails. Don’t believe everything you see. Scammers are great at mimicking official seals, fonts, and other details. Just because a website or email looks official does […]

During times of crisis, such as the devastating hurricanes in the southeast, scammers often take advantage of the kindness and generosity of those looking to help. Stay vigilant and follow these tips from the Federal Trade Commission (FTC) before contributing:Contribute to organizations that are known to you and take time to do your research. Find out how your money will be spent and if it goes to the people the charity says it helps. Never donate to anyone who insists you pay by cash, gift card, wire or cryptocurrency. Be cautious about giving to individuals on crowdfunding sites. Read the […]

Community members are once again reporting fraudulent text messages claiming to be from local banks. In this scam, the text message asks the recipient to confirm a large transaction attempt on their bank account. To report the transaction as fraud, the recipient must click on a link bringing them to a fake webpage that prompts them to provide their online banking username and password. Remember: Never click on a suspicious link you receive by text and do not provide your account or online banking information in response to an unsolicited message. Doing so will put your phone, your accounts and […]

The Federal Trade Commission (FTC) has issued warnings that scammers are contacting college students or their parents with claims that they work at the student’s college and that a tuition bill needs to be paid immediately. They often use a sense of urgency, saying that the financial aid fell through or that classes will be dropped if the issue is not resolved. It is important to note that the school administration won’t use scare tactics to collect payment over the phone. If you receive a call:Resist the urge to act quickly. Your school will never request payment via wire transfer, […]

If you received funds through the Payroll Protection Program (PPP), your business may be targeted by scammers using publicly available PPP loan information to deceive you. Banks across the country are receiving reports from local businesses who have been contacted by scammers posing as bank employees. The caller may ask to verify an automated clearing house (ACH) transaction and/or request confidential online banking credentials and one-time passcodes. This information is then used to try to access your online banking and make fraudulent transfers. Because PPP loans were funded by the federal government, all information related to them is public record. […]

Our fraud mitigation team has learned that criminals are targeting businesses in our communities by posing as NH-based bank employees. The scammers typically reach out by phone or email and indicate that there is an issue with your accounts or payments.  They may even spoof the email address and/or phone numbers to look like the communication is from your bank. As the scenario unfolds, the scammer gains your trust and asks for sensitive online banking information to help resolve the problem. Once they have access to your online banking, a scammer will work quickly – adding themselves and others as […]

Community members have reported receiving emails indicating their mortgage is in foreclosure and they must vacate their home. They are asked to contact a “relationship manager” by phone to avoid further legal action. Upon outreach, the victim is encouraged to pay a fee and provide confidential information for hardship assistance programs to stop the sale or auction of their home. The United States Treasury reminds consumers that “real help is free” and to contact your mortgage servicer directly if you have trouble making payments. In New Hampshire, information about your mortgage is publicly available in the Registry of Deeds and […]