Consumer Alerts

The Federal Bureau of Investigation (FBI) has reported a rise in cybercriminals tampering with both physical and digital Quick Response (QR) codes. To best protect your personal and financial information, it’s important to know how QR codes work and steps to avoid becoming a victim. What is a QR code? A QR code is a square barcode that users can scan with their smartphone camera that redirects them to a website, payment portal or application download. They are often used for contactless transactions or direct access to a web link without typing in the web address. You might find them […]

In time of crisis, like the invasion of Ukraine, many of us look to for ways to help those affected by donating money. Unfortunately, scammers often take advantage of emotions and newsworthy events and ramp up their efforts to by creating fake charities or other schemes. According to the Federal Trade Commission (FTC) website, if you are looking to support the crisis in Ukraine or other groups in need, it’s important to know the signs of a scam and how to protect yourself. Avoid scams and make sure your donation makes it to where it’s needed:Before you donate, take time […]

The Federal Bureau of Investigation (FBI) has reported a recent increase in Subscriber Identity Module (SIM) card scams. Often referred to as SIM swap scams, hackers gain entry to your cell phone account and switch your phone number to another SIM card, allowing them access to text messages, emails and other account information saved on the phone. It’s important to know the warning signs and steps to avoid becoming a victim. What is a SIM card? A SIM card is a memory chip inside a mobile device that stores data, including identifying information about the phone’s owner, contact list, text messages […]

According to the Federal Trade Commission, online romance scams are on the rise with $304 million being lost to scams in 2020 alone. If you are using online dating apps, websites or social media sites, it’s important to know how romance scams work so you can avoid being catfished and/or scammed. Millions of people across the country use online dating tools each year – and many of the profiles that appear are criminals using fake online identities. They use fake profile photo and life stories to form romantic attachments with unsuspecting victims and a variety of schemes to scam them […]

Our Fraud Specialists have identified an increase in text message (SMS) phishing attempts in the state. In this scheme, often referred to as “smishing,” scammers target personal cell phones with text messages in an effort to trick victims into clicking on malicious links or divulging personal information to gain access to your cell phone, email or financial accounts. While the idea of scammers sending out fraudulent messages is not a new idea, there has been a rise in smishing in recent years as texting or messaging has become a primary form of communication. It’s important to know the warning signs […]

We have received reports of an increase in card skimming fraud occurring across the country. To best protect your financial information, it’s important to understand how the scam works and recognize the signs to avoid becoming a victim. A card skimmer is a device illegally installed on card readers to collect magnetic stripe information from credit, debit or ATM cards. The captured information can include your name, card number, expiration date, and security (CVV) code. In some cases, the fraudster will also add a microscopic camera or key logging device to capture additional information, such as the card’s personal identification […]

The Alton Police Department has reported that the Alton School Street postal mail drop box is the latest target in mail thefts across the state. The mailbox has been blocked off until it can be replaced with a new anti-tamper box and the police department is encouraging residents to bring their mail directly in the post office for the time being. Be mindful when sending and receiving mail, especially around the holiday season. If you believe you are the victim of mail theft, please report the matter to www.uspis.gov/report and contact your local police department. Follow these recommendations to keep […]

Our Fraud specialists have learned about an increase in a common check scam in the local area. Scammers steal legitimate checks from the mail and alter or recreate the checks with new signatures, payees and often raised amounts. The checks are often difficult to uncover using standard fraud review at financial institutions as they share the same serial number and check stock as legitimate checks. If you mail checks, please monitor your accounts diligently, especially over the next couple of weeks. Please notify us immediately if you notice any unauthorized transactions on your account. In addition, please note that you […]

Local community members are reporting receiving fake fraud alert text messages and calls claiming to be from their bank. In some cases, the messages use a local bank name or “spoof”/mask the caller ID appear to be from a bank phone number The scam begins when a victim receives a fake fraud alert by text message or voice call about a suspicious transaction on their account. Shortly after the victim responds to “NO” or that the transaction was not authorized, they receive a phone call from scammer posing as a fraud representative from their bank. They ask the victim to […]