Consumer Alerts

Area residents are reporting phony new home warranty final notice letters received by mail. The letters mention the mortgage company or bank where mortgage is held. The companies sending these letters use publicly available information from the county Registry of Deeds to offer their services to local homeowners, but the services are not sponsored by or associated with any bank or mortgage company.  Though this practice is not illegal, it is deceptive in nature and aims to have the homeowner call believing this vendor has an affiliation with their bank or mortgage company. Once the customer calls, the vendor tries […]

MVSB and other local financial institutions are seeing an uptick in Mobile Wallet Fraud, a form of mobile payment scam using stolen credit cards. The scam begins when a victim receives a call claiming to be from their bank. The caller ID even reflects the bank’s correct phone number, as it has been spoofed or faked by the fraudster. The caller/fraudster then tells the victim that potentially fraudulent transactions have been posted to their account, and they are calling to verify them. The fraudster then communicates a list of fake transactions which the victim will identify as not theirs. The […]

We have received reports of an imposter Federal Trade Commission (FTC) website, entitled “US Trading Commission” that is being used to fraudulently capture sensitive information from unsuspecting individuals. The website appears realistic and looks official. It even includes the FTC’s seal and physical address. The fraudulent website claims to compensate those who have had their Personal Identifiable Information (PII) leaked on the internet. Instead, the fake website redirects you to malicious links disguised as YouTube URLs, and states that this is where you can instantly receive cash compensation. When you click on the link, it brings you to a page […]

The Department of Homeland Security has issued an advisory warning about unemployment fraud. Unemployment fraud is the act of someone else using your identity to falsely claim unemployment benefits. Fraudsters are applying for unemployment with stolen personal information and requesting direct deposit of these financial benefits. Once those deposits are made, the funds are either withdrawn, transferred to other accounts or transferred overseas. If you discover someone else has applied for unemployment using your identity:Report the fraud to your employer Report the fraud to your state unemployment benefits agency Carefully review “Identity Theft: A Recovery Plan” on the Federal Trade […]

Our digital security team has been alerted that some NH based banks are seeing attempts by criminals to trick their customers into giving them access to their computers or important non-public personal information, such as the online banking login information, their account numbers or their social security numbers. Fraudsters know that many local businesses, nonprofits, families and households will have a relationship with the bank or agency that they are claiming to be, so if they keep dialing local numbers, they are bound to find a “customer”.   Thus, they can simply reach out – by phone, text, email or mail […]

This is the time of year when fraud attempts are on the rise. One type of fraud focused on online banking is called “credential stuffing.”  This is when fraudsters obtain login IDs and passwords from other sites or apps, then attempt to use those same credentials elsewhere to see if customers use the same info for multiple sites or apps. Unfortunately, many people do use the same login IDs and passwords for multiple sites and apps – so credential stuffing is sometimes successful. Even if an attempt is not successful but the login ID matches an online banking user, the […]

We have received reports of an uptick in fraud where local community members are receiving calls from cybercriminals claiming to be companies associated with the bank. In this case, the criminals are calling bank customers with the intent of collecting sensitive personal information. Please be aware that neither the bank nor anyone associated with us would ever call our customers to ask for sensitive information. If you or someone you know receives a call like this, hang up and contact us directly at our published phone number 800.922.6872. This type of fraud is also known as social engineering, or a […]

Our fraud analyst team has learned that local customers have had fraudulent pop-ups or emails on their home computers notifying the customer they have been charged an annual subscription fee for Norton Security. The pop-up or email contains a phone number for the customer to call to dispute the charge and obtain a refund. When the customer calls to dispute the charge, the fake Norton Security representative asked the customer to download a program onto their computer as part of the process to obtain the refund. The customer is then asked to login to their online banking account so they […]

Our Cyber Security Team has been notified that several local community members have received phone calls that fraudulently claim on caller ID to be from Meredith Village Savings Bank.  The criminals claim to be calling from Medicare and are trying to defraud and cause financial harm to the people that they are calling. At this time, there is little we can do to stop these criminals from faking their phone number on caller ID.  However, the Federal Communications Commission (FCC) and telephone service providers are working on a plan to ensure technical checks and phone call authentication by June 2021. […]

With the holidays and season for giving fast approaching, we wanted to remind you to be weary of fictitious charities asking for donations.  As the pandemic continues, many fake charities are portraying themselves as help for those in need of medical assistance. Both the FBI and Department of Justice have issued public warnings about the uptick in charity fraud occurring this time of the year: https://www.fbi.gov/scams-and-safety/common-scams-and-crimes/charity-and-disaster-fraud Our intent is not to devalue the importance and positive impact that legitimate charities have on communities. If you would like to give and help, look into the charity and validate that the person […]