News - Feature Story

Customers Receiving Fake Fraud Alerts

January 14, 2025

Our fraud mitigation team has received several phone calls today from customers who are receiving scam texts stating “Unusual Sign In Detected.” The message askes the recipient to respond YES or NO. If a response is sent, the customer then receives a phone call from a fraudster who will try to gather personal information such as online banking user names and passwords, text codes to change your online banking password or other personal information, such as account numbers, social security numbers, etc.

Remember: Even if a call or text looks like it’s coming from your bank, it may be a scam. Fraudsters often fake or “spoof” caller ID to appear to come from a local or known number. These recent texts and calls appear to be coming from 808.300.9721 or 800.922.6872 (or toll-free line), but it’s not uncommon for phone numbers and information to change as scams evolve and activity is blocked.

While we do alert customers to suspicious activity by text message or phone call, we will never ask you to respond with sensitive information or online banking login information. If you are ever unsure if a communication is from MVSB or if you have received a text or call from a scammer, please call us directly at 603.279.7986 directly so that we can assist.